1
Where do you ship to?
We ship worldwide!
Current website is for India only. Email us for other options.
If your country is not listed when you create an account, please email us at support@kpopmerch.in, and we will help you get it added.
Cash on Delivery (COD) / Pay on Delivery is available for orders within India.
2
How long does delivery take?
Delivery usually takes approximately 25–30 working days, depending on the products ordered and the shipping method selected. Actual delivery times may vary due to other factors.
For pre-order items, delivery is expected approximately 15 days after the product release date.
3
How much does shipping cost?
Shipping charges are calculated automatically based on your PIN code or ZIP code and the total weight of your cart.
You can check the applicable shipping charges on the cart page before proceeding to checkout.
4
What is your return and refund policy?
K-Pop Merch operates as a Korea proxy service. Therefore, all items sold are non-returnable and non-refundable.
If you wish to request a change, modification, or cancellation of your order, please email us at info@kpopmerch.in. Requests are subject to your order status and our applicable policies.
Refunds for eligible cancellations are issued as store credit to your K-Pop Merch account. Store credit does not expire and can be used towards future purchases.
5
What should I do if my items arrive damaged?
We are sorry if your items arrive damaged. Please contact us at support@kpopmerch.in with details of the issue, and we will do our best to assist you.
6
Do my purchases come with a warranty?
Warranty coverage depends on the product purchased. If your item comes with a manufacturer’s warranty, please contact the manufacturer directly to make a warranty claim.
Please note that you may need to ship the product to Korea for repairs.
7
What happens if I refuse to accept a package?
If you refuse or reject a package for any reason, you will be liable for the original order amount, return shipping charges, and an additional restocking fee of ₹2,000.
8
Can I cancel my order?
Orders that have already been shipped from Korea cannot be cancelled.
If your order has not yet been shipped from Korea, cancellation may be possible. If your order status is "Confirmed", you can cancel it directly through your account.
For eligible cancellations, the refund will be credited to your K-Pop Merch account as store credit. Store credit does not expire and can be used towards future purchases.
9
What are the terms and conditions for Cash on Delivery (COD)?
Please review the following terms before placing a COD order:
1. COD is available only for orders within India.
2. COD orders cannot exceed ₹8,000.
3. COD orders are non-cancellable and non-refundable.
4. If you refuse to accept a COD delivery, you will be liable for the original order amount, return shipping charges, and an additional restocking fee of ₹2,000.
5. An additional COD charge applies to orders placed using Cash on Delivery.
10
What happens if my parcel is marked as RTO (Return to Origin)?
A parcel may be marked as RTO (Return to Origin) if delivery fails because the recipient is unavailable, the address is incorrect, or the package is refused.
If your parcel is marked as RTO and you choose to cancel the order, you will be liable for the original order amount, return shipping charges, and an additional restocking fee of ₹2,000. The order will then be cancelled.
If you still wish to receive your order, you may request re-delivery instead of cancellation. You must pay the applicable re-delivery fee. For COD orders, the original order amount must also be paid through one of the available electronic payment methods.
No additional restocking fee applies when you choose re-delivery. Once the required payments have been completed, your order will be shipped again, subject to re-delivery availability.
