1
What does my order status mean?
We ship worldwide! Here is what each order status means:
1. Confirmed – We are working on gathering all the items in your order. Please allow us some time to arrange them.
2. Fulfilled – All items in your order have been gathered and shipped from Korea. Your order is now on its way to India.
3. Shipping soon – Your items have arrived in India and will soon be dispatched to you.
4. Shipped – Your order has been dispatched and is on its way to you.
2
How can I order custom merchandise?
Looking for custom items or fan-made merchandise? We would love to hear from you! Please email us at support@kpopmerch.in with your requirements.
3
Why are some items not eligible for Cash on Delivery (COD)?
Limited-edition items and products available for a limited time are not eligible for Cash on Delivery (COD). These items must be ordered using a prepaid payment method.
If you place a COD order containing such items, the order will be automatically cancelled.
4
Why are all my COD orders being cancelled?
If a previous COD order was marked as RTO (Return to Origin), you may no longer be eligible to place COD orders. In that case, you will need to use a prepaid payment method.
Once more than two of your prepaid orders have been successfully delivered, your COD eligibility can be restored.
5
Why has part of my order been cancelled?
An item may be cancelled if we are no longer able to fulfil it, for example, because it has become unavailable after you placed your order.
If only some items are unavailable, we may cancel those items while the remaining items in your order continue to be processed.
6
What happens if my prepaid order is cancelled?
If your prepaid order is cancelled, the amount paid for the cancelled order is credited to your K-Pop Merch account as store credit. You can use this credit towards a future purchase. Store credit does not expire, so you can use it whenever you are ready to shop again.
Payment gateways charge us a transaction fee when a payment is processed. To help us avoid additional transaction fees on a future prepaid order, cancelled-order amounts are credited to your account as store credit instead of being automatically refunded to your bank account.
If you would prefer to receive a refund to your bank account, please email us and we will assist you.
7
Why can’t I place orders or create a new account?
Your account may have been blocked due to a violation of our ordering policies. This may happen if:
1. You have cancelled more than five COD orders.
2. An order was marked as RTO (Return to Origin) and the applicable rules were not followed.
If you believe your account has been blocked unfairly, please contact us at info@kpopmerch.in so we can review your concern.
8
Do you offer discounts on bulk orders?
Yes! We offer discounts on bulk purchases.
1. For orders containing more than 15 items, you may be eligible for a bulk-order discount.
2. For unofficial merchandise, discounts are available only on bulk orders, with a minimum order quantity of 25 pieces.
For bulk orders of unofficial merchandise, please contact us at info@kpopmerch.in to discuss your requirements.
9
What are reward points, and how can I use them?
When your order is successfully delivered, you earn reward points equivalent to the order subtotal.
You can redeem these points for discount coupons on future purchases. Once points are used, they are deducted from your account balance.
Please note that points are not awarded for cancelled orders or orders marked as RTO (Return to Origin).
10
How can I share my feedback?
We value your feedback and would love to hear about your experience with K-Pop Merch!
To share feedback about our service, please email support@kpopmerch.in and include your order number so we can assist you better.
You can also send us your feedback through Instagram. Find us at @kp0pmerch — that is the number zero (0), not the letter O.
